WordPress
website care plans
We can protect your WordPress site – even though we didn’t make it.
Life is sweeter when your website is one less thing to think about.
You’ve got a human on it
No bots, no blackholes. Just our team, ready to help whenever you need us, as if we built your website ourselves.
- No long contracts
- Cancel anytime
- Real humans, always
Hello to better support
We are real people who answer your real questions, no annoying ticket queues, techie jargon – and absolutely no ghosting. Plus we make it super easy for you to switch. We’ll do all the heavy lifting, you sit back and relax.
Rich Stevens
Hello to better support
We are real people who answer your real questions, no annoying ticket queues, techie jargon – and absolutely no ghosting. Plus we make it super easy for you to switch. We’ll do all the heavy lifting, you sit back and relax.
Rich Stevens
You had a website built. It looked great. And then the people who built it…disappeared.
Or maybe, they just don’t offer support. Now, every small change feels like a big deal and every update causes a small panic. And when something goes wrong? You’re on your own.
If this sounds familiar, worry not.
YOU ARE NOT ALONE IN THIS
We hear this all the time
These are real things people say to us before they’ve joined our care plan. And honestly, we get it.
“I emailed my web developer three weeks ago and still haven’t heard back.”
“I’m terrified to touch anything, in case I break the whole site.”
“Something’s gone wrong and I don’t even know where to start.”
“I feel like I should understand my own website, but I just don’t.”
What you get
Everything your site needs. Everything you deserve.
A WordPress care plan that actually cares about your website and about you.
- No waiting around
You’re our priority. We have a dedicated help desk for care plan clients, so you always go to the front of the queue. No chasing or unread emails.
- No nasty surprises
If something goes wrong – and sometimes things do – we fix it for free. No invoice shock, no “that’s not covered.” Your plan has your back.
- No need to learn WordPress
We know it inside out, so you don’t have to. Any updates, tweaks or changes you need? We handle it, faster, better and often cheaper than going it alone.
- No more background anxiety
Put your website at the back of your mind and focus on what matters. It’s being looked after; secure, backed up and quietly doing its thing without you having to check.
- No jargon, ever
Every month you’ll get a report telling you what’s happening with your site, in plain-English – no translation needed. We’ll never make you feel like you should already know something.
- A real human relationships
We’ll get to know your website and you. The longer we work together, the better we understand what you need. Consider us your website’s personal cheerleaders.
A Care plan that works for you
Essential
Care
Peace of mind…
that all the essentials of your WordPress website are taken care of.
Essential Care comes as standard with all our Total Package websites.
- From £75 p/m inc. VAT
Complete
Care
All the essentials plus…
a few extra belts and braces to keep your WordPress website in perfect working order so you don’t have to think about it.
Complete Care can be added to any of our website packages.
- From £99 p/m inc. VAT
The Full
Service
The package that has it all.
It offers complete and essential care, along with the added benefit of our experts handling small update jobs you may not have time for.
Plus, you’ll receive an annual review to ensure that your website continues to perform effectively for your business.
- From £259 p/m inc. VAT
Anorak Cat customer service is second to none
The team are always there if I have any questions or want to make any changes and they respond quickly and in person.
Clare – Marketing & Copywriting
swipe left and right
| What's included? | Essential Care | Complete Care | The Full Service |
|---|---|---|---|
| Priority support | |||
| Super-fast & secure hosting | |||
| WordPress core updates | |||
| Plugin updates | |||
| Theme updates | |||
| Daily security scans | |||
| Daily backups | |||
| Security updates | |||
| SSL certification | |||
| Firewall | |||
| Malware removal | |||
| 24/7 uptime monitoring | |||
| Performance and speed scans | |||
| Personalised monthly report | |||
| Free technical support and fixes | |||
| 10% off any chargeable website work | |||
| Access to over £600 worth of WordPress plugins | |||
| No commitment. Cancel anytime. | |||
| Monthly visual checks | |||
| Link checks | |||
| Form checks | |||
| Up-to-date Privacy Policy | |||
| 30 minutes of updates/changes to your website every month | |||
| Annual review (content, brand consistency, SEO audit and strategy) |
When your web provider ghosts you
How finding the right support turned panic into lasting peace of mind.
I was so grateful for that first call because Amy was just so calm and patient. Then she offered me real transparency.
The Process
Getting started is easier than you think
We look after a lot of websites, and the brilliant people behind them. Whether your site is brand new or several years old, we’ll make it ours to look after.
Have a free chat with us
Tell us about your site and what’s driving you potty. We’ll listen properly and work out which plan fits you best.
We take a look under the hood
Rich, our tech expert will audit your site, get familiar with how it’s built and make sure everything is set up correctly before we start.
You relax. We get to work
Updates, backups, security checks and a real human ready to help whenever you need one. That’s it. That’s the job.
Monthly plain-English updates
Every month, a friendly report lands in your inbox. What we did, why we did it and how your site is doing.
- No long contracts
- Cancel anytime
- Real humans, always
- Free fixes when things go wrong
- WordPress sites
From people who stopped worrying
From “It’s live” to
“It just works”
Why ongoing website support means never having to worry about your site again.
It genuinely feels like a team approach, like everyone’s rooting for me, not just ticking me off a to-do list.
Ready to stop worrying about your website?
Book a free, no-pressure chat with Rich. We’ll figure out together if a care plan is right for you and, if it is, we’ll take it from there.
FAQs
We’ve got the answers
Why do I need a Website Care plan?
Because it puts your website in the best hands possible; humans who get WordPress. We can visually check everything and spot issues that technology or less experienced people might not be able to, for example, when an upgrade causes something to go wonky.
We also ensure all the proper security is in place and working 24/7, protecting your reputation and customer experience.
How long will it take you to set up my Website Care Plan?
We can usually set you up on our Website Care Plan within 48 hours. This depends on whether you wish to change your email hosting as well as your website hosting. It also depends on our current level of demand.
Can I just have your hosting on it’s own?
Unfortunately not. We have our own server on which we keep only websites held under our expert care. These are websites that we know are safe and secure. We can’t risk hosting a website that may jeopardise the security of our clients.
What does ‘technical support’ include or cover?
Technical support covers any issues or faults that you have with your website. Is does not include making structural, design or copy changes to your website.
My business and website is only small, so do I really need a Website Care Plan?
You need to think about whether your website is critical to the effective running of your business? Would you lose sales, customers, bookings or credibility if it went down? Have you got time and cash put aside to rebuild your website from scratch if you lost it all through hacking? Or could you afford the down-time and cost to repair your website if it was hacked? As your business is growing, do you still have the time, skills, and desire to take good care of it yourself? Could your IT team be putting their time to better use? These are just a few things to think about when weighing up the decision.
Can I keep my own hosting and just have the rest of the plan?
We are happy to discuss this and look into how your current hosting is working for you. For us, reputation and reliability is everything and we want to ensure that all websites in our care are up, available, and working properly for all of our clients website visitors. All websites are hosted on our own server and benefit from 99.99% uptime. If your website remains hosted elsewhere, issues can be more time-consuming for us to deal with through a third party – and therefore the cost could be slightly more.
My current hosting costs less than your Website Care plan. Why do you charge more?
Because for the best part, we’re offering more. Plus, you have the added benefit that the people who built your site are also looking after it. We check it’s working as it should, are there to advise and quality check as it grows, and if you need to add more content, pages or functionality, like membership groups, we can do it all for you – just one person to call.
I’ve got an in-house IT team. Why do I still need a Website Care plan?
We’re WordPress experts. And we prioritise you. No waiting in a queue whilst Bob from IT fixes the printer first. Seriously, we understand everything you need to know about how your website works and what can go wrong. Should this happen, our specialist expertise means we can quickly fix things a lot of the time before you even know there is a problem, taking the pressure off your team. Plus – we’re here for you as your business grows. We make sure your website continues to work for you, providing ongoing guidance to keep it on brand, easy to navigate and fully optimised for search, as you add new pages and content.
Doesn’t my current hosting provider keep my website safe and secure?
Your hosting provider should (hopefully) have at least a basic level of security on their server. However, they do not maintain your WordPress website on your behalf (unless you have a Managed WordPress Hosting) so it is up to you to keep your website safe and secure. We can provide all this for you with our Website Care Plan.
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